![]() So it sometimes takes days to get a response from a "qualified" Experience support person which in my experience, seems to consist of a very small cache of individuals who bounce help requests between themselves. When I call the Support number, they cannot help because they are only trained for supporting home hosts (I've been a SuperHost for many years) but they know nothing about Experiences and can only make a referral. This is difficult and extremely time consuming, especially when I need to access the information on a daily basis. I literally have hundreds of messages in my in-box which I have to scroll through searching for who booked a specific date (often made months beforehand). I frequently need to answer guest inquiries and on average, we host 6-10 folks 3 times a week and send automated messages upon booking, again later with a reminder and driving instructions and finally, a thank-you message after each Experience. When you click on your Experience Calendar, it comes back with 3 wavering dots (as if someone were typing) and does not provide any information. It is imperative that we are able to determine how guests are grouped and if there are children attending, as we prepare special kids fun packs, kid-friendly refreshments and engagement and need to know in advance how to set up stations for making chocolate. ![]() We use this information to prepare in advance for our 5-star, 3-hour Farm Tour and Chocolate making Experience. I'm told there have been numerous complaints and it certainly impacts my ability to host properly. I am an Experience Super Host with years of hosting experience who was recently called a "Karen" by an Airbnb Experience Support "Ambassador" named Carlos.įor over 3 months I have been reporting a problem with the Experience App that does not allow you to look at your calendar and see the information on guests who have booked.
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